Privacy Policy

We collect information you provide directly to us when you create an account, use our services, or contact us for support. This includes your name, email address, phone number, company name, GSTIN, PAN, and billing information.

We also automatically collect certain information when you use CRM Wing, including log data (IP address, browser type, pages visited), device information, and usage data such as features accessed and actions taken within the platform.

If you integrate third-party services (such as payment gateways or email providers), we may receive information from those services as permitted by your authorisation.

We use the information we collect to provide, maintain, and improve CRM Wing; process transactions and send related information including purchase confirmations and invoices; send technical notices, updates, security alerts, and support messages.

We use your data to respond to your comments and questions; send marketing communications (where permitted by law and with your consent); monitor and analyse trends, usage, and activities in connection with our services.

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our platform, subject to strict confidentiality obligations.

Your data is stored on secure servers located in India. We implement industry-standard security measures including encryption in transit (TLS 1.2+), encryption at rest, regular security audits, and access controls to protect your information.

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting [email protected].

While we take reasonable precautions, no security system is impenetrable. In the event of a data breach that affects your rights, we will notify you and the relevant authorities as required under applicable law.

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of CRM Wing may not function properly.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Under applicable Indian data protection laws, you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data, and object to or restrict certain processing activities.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the relevant data protection authority.

CRM Wing may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the 'Last Updated' date. For material changes, we will provide additional notice via email or an in-app notification.

If you have any questions about this Privacy Policy, please contact us at: Wing Nexus Private Limited, Dwarka Sector-7, New Delhi — 110077. Email: [email protected]. Phone: +91 99589 99223.